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Residential Property Management

Balancing the Demands of Residential Property Management

Successful residential property management requires you to balance a diverse range of responsibilities:

  • Reduce turn cost and time
  • Create excellent tenant experiences, keeping resident turnover rates low
  • Maintain and increase property values
  • Provide powerful portfolio insights

To provide residents with a positive experience, you need a property maintenance strategy you can count on and a comprehensive solution that allows for total transparency in your property management activities.

Streamline Residential Property Management With SMS Assist

When properties are not adequately managed, you risk unhappy tenants and high resident turnover. When garage doors need repairing or an HVAC unit needs an emergency fix, you need a reliable, efficient solution. That’s where SMS Assist can help.

Designed to streamline property management, ONE by SMS Assist provides easy access to the resource you need to manage a full range of maintenance responsibilities. With over 20,000 Affiliates specializing in a variety of fields, the job always gets done. Our Affiliates’ capabilities include:

Interior Maintenance

Repair & Maintenance

Our Affiliates are available 24/7 to provide electrical, painting, HVAC, plumbing services and more so your property never experiences outages or unusable facilities for an extended period of time.

Facilities Maintenance

Exterior Maintenance

Landscaping, snow removal and parking lot maintenance help maintain your property’s curb appeal and accessibility.

Property Management Services

Turns & Rehabs

Affiliates and vendors work tirelessly to ensure units are cleaned, renovated and ready for new resident move-in as soon as possible

Key benefits of SMS Assist include:

Cost Efficiency

Maintenance is a top cost of residential property management. We eliminate extra fees, work order requests, invoice processing and more to drive significant savings to our clients.

Accountability Through Data

ONE by SMS Assist provides key analytics that drive better business decisions including annual maintenance spend, consistent quality assurance and service verification.


Never lose insight into residential property management. We provide real-time detail and visibility into every aspect of your maintenance program, enabling you to identify areas for improvement.

Risk Mitigation & Compliance

In-house compliance specialists manage insurance policies, reporting on vendors’ compliance status to achieve appropriate risk management standards. Additionally, our $50 million indemnification policy protect you from claim-related incidents.

Vendor Quality

Teams of subject-matter experts and operations specialist ensure that experienced professionals are dispatched to your home to handle maintenance requests.

Your residential property management is about to get a major upgrade.