Maintaining focus - Blog.jpg

One easy way to keep your in-store team focused on the essentials

With more and more customers flocking to your essential business, your employees are busier than they’ve ever been, manning registers, greeting and assisting guests, and restocking shelves. That means they’re not always able to disinfect a shelf, sweep the floor, or take out the garbage. But now more than ever, your customers and employees are looking at the cleanliness of your stores.

So how can you keep your in-store employees focused on providing an outstanding customer experience while also keeping your stores safe and healthy?

Bring in a porter.

A porter is a service provider who could come on-site for a few hours—or more—each day to handle your sanitation needs. But they aren’t just marking tasks off a checklist once and then leaving. Just think, after a garbage can is emptied, new visitors walk by and it’s filled up again in no time. A porter would cycle through the list throughout the set time, offering continuous support.

What services can a porter provide?

The list of janitorial services can be customized based on the needs of your business and employees, but these are some of the tasks we recommend:

  • Disinfecting high-traffic and high-visibility areas, like checkout counters, front door handles, and windows
  • Removing trash and debris
  • Cleaning and restocking restrooms
  • Sweeping and mopping floors
  • Cleaning up spills

When is the best time to have a porter on-site?

You can choose the time that works best for each of your stores, whether it’s all operating hours or just in the morning or evening. We recommend opting for your peak hours—when you have the highest foot traffic and your employees are at their busiest—to get the most value.

What safety precautions should a porter take?

When you’re inviting any service provider into your store, you want peace of mind that they are taking the proper precautions when it comes to public health, hygiene, and protective equipment. We’ve compiled a complete list of best practices that all service providers should be following.

Not only does having a porter on-site keep your team focused and your stores clean—it gives your customers and employees peace of mind that you’re doing everything you can to ensure their health and safety.

Tap into SMS Assist’s network of porters

What is SMS Assist?

SMS Assist is on a mission to transform the facilities maintenance industry by delivering unprecedented transparency and control. More than 186,000 commercial properties—like retail stores, banks, restaurants, and more—and residential rental properties leverage our cloud-based platform to connect to more than 20,000 service providers and our operations teams that are available every second of every day. It’s a new approach for an industry in need of a better solution.