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As the COVID-19 pandemic spread through the U.S., companies deemed essential were allowed to continue business—but there was nothing usual about it. One national retail bank worked to limit face-to-face interactions at its branches by revamping its approach to customer service: restricting the number of people allowed inside, leveraging drive-through options, and requiring appointments. And immediate changes to its maintenance...

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When you run a business, your facilities service providers are an essential source of support. Every location goes through storm and stress—and your providers are there for you through it all.

They make it possible for you to continue serving customers. They give an important kind of help you need to continue growing your business.

Especially in hard times, it’s important to do what you can to help your providers succeed....

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As more businesses have started offering curbside pickup and as more consumers are realizing its convenience, curbside pickup is proving itself as a trend that is here to stay.

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Your facilities budget is shrinking. Your maintenance staff is being reduced. There’s always uncertainty in business, but this feels a step above the norm.

And through it all, you’re being challenged to do more with less.

As states prepare to more fully reopen, customer experiences—and your facilities—will take the spotlight. Customers are joining you in this uncertain time. Like you, they’re concerned about safety and stability....

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Running a business means making lots of choices. When it comes to facilities management programs, designing one can feel like encountering a crossroads. Self-managed programs. Outsourced programs. Hybrid programs. They all have their benefits and challenges—your facilities program can be just as unique and tailor-fit as the rest of your business.

Whatever your game plan, scalability matters. When business needs change, your facilities...

SMS Assist - Coming out of COVID-19

We are currently facing one of our mightiest struggles, and COVID-19 is changing our world as we know it. But we are learning a lot from this pandemic, including our need to connect and the importance of being creative and adaptable.

The same can be said for businesses, especially retailers. As we continue to navigate the current state of our world, we must also look to the future. What trends do we anticipate coming out of this...

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The benefits of implementing a deep cleaning program are many, and if you do it now, you’ll be ahead of the new expectation of clean coming out of coronavirus.

It’s up to us—companies like yours and maintenance providers like SMS Assist—to do our part in preventing the spread of coronavirus in our communities. So we’ve been having a lot of conversations with our customers around deep cleaning programs.


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Our day-to-days are changing. New trends are emerging. But business will continue to move forward. Earlier this week, SMS Assist’s president of residential services, Adam Love, and a panel of property management experts discussed how they are navigating the new normal during a webinar hosted by REI INK magazine.

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With more and more customers flocking to your essential business, your employees are busier than they’ve ever been, manning registers, greeting and assisting guests, and restocking shelves. That means they’re not always able to disinfect a shelf, sweep the floor, or take out the garbage. But now more than ever, your customers and employees are looking at the cleanliness of your stores.

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If your locations are temporarily inactive during this time, it’s important to do everything you can to make sure they’re prepared to reopen at the first available opportunity.

Even when your locations are experiencing minimal or no foot traffic, your facilities will continue to change as time goes on. Problems that were minor or insignificant before the closure might deepen and present serious obstacles. If your stores go unattended...